Help Desk Software Australia values your privacy.
Help Desk Software Australia considers the guarding of your
privacy as of the utmost importance. This Help Desk Software
Australia Privacy Statement states our commitment to maintaining
your privacy.
Reasons for collecting information.
Help Desk Software Australia only collects such information as
is necessary to conduct business with you. We will only
collect information by lawful and fair means and not in an
intrusive way.
Help Desk Software Australia will only use personal or business
information you have supplied in order to:
- identify you as the product owner and to provide better
customer service to you, your business partners and your
employees;
- perform authorised financial transactions with you and your
associated service providers;
- operate our business as it pertains to you;
- keep you informed about Help Desk Software Australia
products and services and those of relevant business partners;
Help Desk Software Australia uses the information you supply in
many ways necessary for us to do business together: product
promotion, order fulfilment, product registration and company file
activation, provide transactional services and customer support to
Help Desk Software Australia websites.
Product promotion
Help Desk Software Australia needs to be able to contact you
about product upgrades and new product releases and to inform you
of new services relevant to your business, including special
offers (you may, however, notify us at any time that you do not
want to receive any marketing communications from Help Desk
Software Australia)
Order fulfilment
When ordering products and services, you must provide contact
information (such as name and delivery address) and financial
information (such as credit-card number and expiration date if you
are using this payment method). Help Desk Software Australia uses
this information to fulfil your order and bill you. If we have
trouble processing an order, this contact information is also used
to get in touch with you to resolve the problem.
Product registration
Help Desk Software Australia asks you to register each product
or service you purchase with relevant personal and business
details. Registration ensures that only you - and no unauthorised
persons - receive upgrades and special offers.
Transactional Services
To facilitate the provision of the transactional service for
which you have applied Help Desk Software Australia is required to
pass information you have provided to its service providers.
Customer support
Registration links your Help Desk Software Australia product
and version to your contact details. This allows our support
consultants to provide you with quality advice relevant to your
particular situation when you call Help Desk Software Australia
Customer support. If software or documentation needs to be emailed
or posted to you, the consultant has all the information needed to
ensure fast service.
Our web sites may contain links to other sites belonging to
other parties and which are beyond the control of Help Desk
Software Australia. Please note that we cannot vouch or be
responsible for the privacy practices of non-Help Desk Software
Australia sites.
Help Desk Software Australia is also committed to protecting
your information offline. All of your personal and business
information, not just sensitive information, is restricted to only
those employees who need it to perform a specific task. For
example, an accounts clerk may need access to your bank details to
remit a credit-card overpayment or a customer service
representative may need to identify you to inform you of a free
upgrade.
Help Desk Software Australia also uses Internet Protocol (IP)
addresses to analyse trends, administer our websites, track your
navigation among Help Desk Software Australia web pages and gather
broad information for aggregate use. Our web servers may also send
cookies to your browser to track navigation history and ensure
transaction pages work correctly. Cookies contain only coded
information that cannot be used by third parties to access your
confidential information.
Accountability and legislative compliance
Help Desk Software Australia informs its employees about the
importance of confidentiality and customer privacy through its
operating procedures, training programs and internal policies.
Help Desk Software Australia will take appropriate disciplinary
measures to enforce privacy responsibilities of its employees.
If Help Desk Software Australia contracts with external service
providers to provide service support, Help Desk Software Australia
will require them to conform to the Help Desk Software Australia
privacy policy.
Correction of problems
If you have any questions or you believe that Help Desk
Software Australia has not adhered to this Privacy Statement,
please contact the Privacy Officer in your Help Desk Software
Australia office. We will then use all commercially reasonable
efforts to promptly determine if there is a problem and take the
necessary corrective action.
Changes to this Privacy Statement
Any changes to this Privacy Statement that may be made from
time to time will be available on the Help Desk Software Australia
website. You can also obtain a copy of the current Privacy
Statement by either emailing or writing to the privacy officer in
your Help Desk Software Australia office.
Contacting Help Desk Software Australia
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