Government Departments and Agencies
Do you get phone calls and emails from staff and external
bodies to manage and coordinate repairs, maintenance and need to
track these issues with the buildings and office space you look
after?
If so, ACANOTION Help Desk allows you to log these requests as
they come in, and you can place reminders, and keep an orderly
system of notes for each job. At anytime, you can check if a
client or staff member has an active or outstanding task and you
can report to management on problem issues easily and quickly
using the report generator.
If you would like an onsite demonstration, please contact our
sales office on 0412066022 or email
sales@helpdesksoftware.com.au
Do you get IT support phone calls and emails from staff and
external bodies and need to track these issues so you know where
you are at?
If so, ACANOTION Help Desk allows you to log these requests as
they come in, and you can place reminders, and keep an orderly
system of notes for each job. At anytime, you can check if a
client or staff member has an active or outstanding task and you
can report to management on problem issues easily and quickly
using the report generator.
If you would like an onsite demonstration, please contact our
sales office on 0412066022 or email
sales@helpdesksoftware.com.au
Are you receiving emails via your webmaster email account or
handling general email and phone enquires from the public?
Do you record the emails and conversations you have with these
clients? As part of a good record keeping system and knowing
what is coming in via these channels it would be a good idea to
track these through an easy to use database and client management
system. ACANOTION Help Desk can do just that, helping you track
these incoming requests and you can report on this throughout the
year so your Executives know what type of audience and questions
you receive.
If you would like an onsite demonstration, please contact our
sales office on 0412066022 or email
sales@helpdesksoftware.com.au
Do you need to provide secretariat services to your internal
and external stakeholders? Do you keep a record of what you
sent and when? Do you ever have an important ongoing request
for a meeting or committee? Do your staff share the
knowledge, and know of each others tasks? ACANOTION Help Desk
can provide your team with a simple but effective way of managing
all these issues and more.
If you would like an onsite demonstration, please contact our
sales office on 0412066022 or email
sales@helpdesksoftware.com.au
Do you have multiple projects or tasks that you are responsible
for end to end completion? Do you keep records of what you
asked for, who you spoke to, what you emailed, what was requested
of you? With ACANOTION Help Desk, you will find you can manage
all the contacts with clients, staff and stakeholders, all in the
one application, and with minimal effort. Each time someone
emails or calls you, you can quickly bring up their details to see
when and what was last discussed. You will appear amazingly
thorough and on the ball.
If you would like an onsite demonstration, please contact our
sales office on 0412066022 or email
sales@helpdesksoftware.com.au
Do you deal with clients from many areas and have multiple
staff looking after these contacts? Each time a client
emails or calls, any of your staff will be able to see what the
last contact with them was, and act in a professional way, as if
it were them who last dealt with your valuable client! Your
staff can see the outstanding work requests, and each of your
staff will be able to add progress notes or finalise the requests.
You can produce a range of reports to determine what areas of your
organisation is more popular or needs extra attention.
If you would like an onsite demonstration, please contact our
sales office on 0412066022 or email
sales@helpdesksoftware.com.au
ACANOTION Help Desk can be very useful for you and your team by
managing your case notes and progress on clients work. It
will make it easier for your legal teams to keep track of the
latest developments in each case. You can also re-assign
tasks to the specialist area in your team, who can do that task
and re-assign the job back to the case manager.
If you would like an onsite demonstration, please contact our
sales office on 0412066022 or email
sales@helpdesksoftware.com.au
Submit your comments and feedback in support of ACANOTION Help
Desk. The team at Help Desk Software Australia are grateful
to hear your success stories and positive feedback. Please
write to us and tell us how you have made use of ACANOTION Help Desk
and provide us with another customer testimony - thank you for
your support.
Let us know how you use our software -email to:
PO BOX 741, MAWSON, ACT 2607, Canberra
AUSTRALIA
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