ACANOTION Help Desk - Screenshots
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ACANOTION help desk software is a Microsoft
windows desktop software package that allows you to log
support calls and jobs for anything ranging from help desks to
problem tracking with products and services. |
1. Main Work Area
The main work area is comprised of the queue of requests to
attend to. A simple and clear interface, easy to learn and easy to
use! Most items can be drilled down with a double click of your
mouse.
2.Job Queue
The job/request queue - just click on the staff member or type of
job request to quickly sort your list. No need to go to a search
screen to look up particular requests, it can be all done from this
screen - easy!
3.The Job / Request screen
The job details screen allows all users of the system to feel
comfortable and at home with the required entry fields. They are all
visible on the same screen and you can't make a mistake!
4.Client details
This screen is clear and logical - drill down to add or view
company details for your clients.
5.Client History Tab
Click the tabs on the client screen to see address details, and
the history for the client, all the requests that have come in. What
a way to quickly see how active the client is!
6.Staff Administration and Staff Details screen
Easily add staff and attach them to your company or department by
drilling down, just like you do for a client. Getting the picture -
consistent friendly interface!
7.Knowledge Management
Why waste time working out the same issues month after month,
year after year? Add solutions to the knowledge base and search them
for quick answers to persistent problems.
8.Email Options
Create automatic email notifications to clients or staff when
jobs are created and assigned. A great way to keep everyone informed
of what's going on. You can turn the email options on or off for
either clients or staff or both. It's easy to use!
9.Email Configuration
You have 3 choices to match your email environment.
10.Assets
Keep records of your important assets and attach them to the
request for keeping track of the history and future reporting of
problem assets. Maintain warranty information as well.
11.Searching
Well, if you want to search more than you have been from the main
job queue - you can! Just click the search icon on the main
workspace and use the filters here to find what you need, by date or
other.
12.Reports
We have added some common report types and provided a unique
report filter screen, so you can make many combinations of reports
quickly and have them displayed into a HTML browser, easily exported
to excel or other charting package if you need graphs.
You can also create as many reports as you need to suit your own
needs by using any of your existing reporting tools, such as
Microsoft Access, Crystal Reports or other.
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