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Privacy

Help Desk Software Australia values your privacy.

Help Desk Software Australia considers the guarding of your privacy as of the utmost importance. This Help Desk Software Australia Privacy Statement states our commitment to maintaining your privacy.

Reasons for collecting information.

Help Desk Software Australia only collects such information as is necessary to conduct business with you.  We will only collect information by lawful and fair means and not in an intrusive way.

Help Desk Software Australia will only use personal or business information you have supplied in order to:

  • identify you as the product owner and to provide better customer service to you, your business partners and your employees;
  • perform authorised financial transactions with you and your associated service providers;
  • operate our business as it pertains to you;
  • keep you informed about Help Desk Software Australia products and services and those of relevant business partners;

Help Desk Software Australia uses the information you supply in many ways necessary for us to do business together: product promotion, order fulfilment, product registration and company file activation, provide transactional services and customer support to Help Desk Software Australia websites.

Product promotion

Help Desk Software Australia needs to be able to contact you about product upgrades and new product releases and to inform you of new services relevant to your business, including special offers (you may, however, notify us at any time that you do not want to receive any marketing communications from Help Desk Software Australia)

Order fulfilment

When ordering products and services, you must provide contact information (such as name and delivery address) and financial information (such as credit-card number and expiration date if you are using this payment method). Help Desk Software Australia uses this information to fulfil your order and bill you. If we have trouble processing an order, this contact information is also used to get in touch with you to resolve the problem.

Product registration

Help Desk Software Australia asks you to register each product or service you purchase with relevant personal and business details. Registration ensures that only you - and no unauthorised persons - receive upgrades and special offers.

Transactional Services

To facilitate the provision of the transactional service for which you have applied Help Desk Software Australia is required to pass information you have provided to its service providers.

Customer support

Registration links your Help Desk Software Australia product and version to your contact details. This allows our support consultants to provide you with quality advice relevant to your particular situation when you call Help Desk Software Australia Customer support. If software or documentation needs to be emailed or posted to you, the consultant has all the information needed to ensure fast service.

Our web sites may contain links to other sites belonging to other parties and which are beyond the control of Help Desk Software Australia. Please note that we cannot vouch or be responsible for the privacy practices of non-Help Desk Software Australia sites.

Help Desk Software Australia is also committed to protecting your information offline. All of your personal and business information, not just sensitive information, is restricted to only those employees who need it to perform a specific task. For example, an accounts clerk may need access to your bank details to remit a credit-card overpayment or a customer service representative may need to identify you to inform you of a free upgrade.

Help Desk Software Australia also uses Internet Protocol (IP) addresses to analyse trends, administer our websites, track your navigation among Help Desk Software Australia web pages and gather broad information for aggregate use. Our web servers may also send cookies to your browser to track navigation history and ensure transaction pages work correctly. Cookies contain only coded information that cannot be used by third parties to access your confidential information.

Accountability and legislative compliance

Help Desk Software Australia informs its employees about the importance of confidentiality and customer privacy through its operating procedures, training programs and internal policies. Help Desk Software Australia will take appropriate disciplinary measures to enforce privacy responsibilities of its employees.

If Help Desk Software Australia contracts with external service providers to provide service support, Help Desk Software Australia will require them to conform to the Help Desk Software Australia privacy policy.

Correction of problems

If you have any questions or you believe that Help Desk Software Australia has not adhered to this Privacy Statement, please contact the Privacy Officer in your Help Desk Software Australia office. We will then use all commercially reasonable efforts to promptly determine if there is a problem and take the necessary corrective action.

Changes to this Privacy Statement

Any changes to this Privacy Statement that may be made from time to time will be available on the Help Desk Software Australia website. You can also obtain a copy of the current Privacy Statement by either emailing or writing to the privacy officer in your Help Desk Software Australia office.

Contacting Help Desk Software Australia

Post: Privacy Officer, Help Desk Software Australia, PO Box 741, Mawson ACT 2607.

Email: privacy.officer@helpdesksoftware.com.au

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Site last updated: 24 April, 2012