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About Us

About Us

At Help Desk Software Australia, we believe in delivering software that is well structured, functional and easy to use providing quality management of your data.

The company offers a key product, ACANOTION Help Desk, which is a foundation management tool adding real value to business in the following ways:

  • Client, product and service tracking
  • Incident Management
  • Change Management
  • Asset Management
  • Reporting leading to Problem Management identification

We aim to deliver powerful, functional and targeted software for business and Government, backed by leading edge research into what can really make the most difference to your daily tasks.

Help Desk Software Australia provides software solutions to major public and private listed corporations and well known SME's in Australia and in many countries around the world.

What we do

Help Desk Software Australia researches designs and develops software providing solutions to these core areas:

  • Help Desk Management and staff
  • Incident and Problem Management
  • Contact and Call tracking
  • Email contact Management
  • Managing Projects with history
  • Service Delivery Management
  • Product Control and Issue Management

Our software is versatile and suits many markets, although this statement best summarises our core business area:

  • Do you have between 1-20 staff managing 100's to 1000's of clients?

We aim to deliver powerful, functional and targeted software for business and Government, backed by leading edge research into what can really make the most difference to your daily tasks.  Help Desk Software Australia provides software solutions to major public and private listed corporations and well known SME's in Australia and in many countries around the world.

Why we are different

Few others can provide a software solution that meets your base needs so well.

Knowing what features are available is one thing. Taking this knowledge and creating software that feels like you need no other solution as it meets your goals is another.

Most software developers and companies will tell you what you need and stop at that. That sounds one sided to us and is providing the customer with only half the value they deserve. Clients want software that does just what they need and often no more. Clients want software companies to listen, and realise that all the bells and whistles make no difference if the core features you need to use are forgotten or neglected. That's where Help Desk Software Australia comes in.

At Help Desk Software Australia, we believe in providing software with the best, most practical core features. The ones you use every day. Our customers tell us that this is the most important value we can provide them. We want our customers to feel like the software is thinking for you and leads your organisation to the results and outcomes you want delivered, not want the software company thinks is best.

With our straight forward strategy and research, our clients are appreciative of our insightfulness and simple approach to helping achieve their goals. Help Desk Software Australia then adds even more value by listening to the changes in your business and moving towards your goals.

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Site last updated: 02 January, 2015