Answers to the above questions
ACANOTION Help Desk is based on the number of concurrent users
connected and using the system at the one time. For example, if
you have 5 support staff that will be logged into the system and
need to use it at the same time you would require a 5 User pack.
Yes, absolutely! We encourage you to test the software as you
would be using it in a live environment. We think that's only
You will be pleased to know that you can fully test the multi-user
ability with the evaluation version that you have. All you need to
do is make sure each desktop PC is pointing to the same database
on a shared file location or server. Please follow these
instructions and let our
sales team know
if you have any questions.
- First install the software onto each desktop.
- Then go to START >> CONTROL PANEL >>ADMIN TOOLS
- Choose DATA SOURCE or ODBC settings
- Select the 2nd TAB called SYSTEM DSN
- Select ACANOTION_HELPDESK and choose CONFIGURE
- Choose the SELECT button.
- On the bottom right of this new screen you will see a drive
drop down menu. Select the mapped drive to the network share
Then run the ACANOTION application from this desktop and it will
work against this database you have chosen. You need to do this
for each desktop client. You can add new staff members to allow
them individual login IDs.
Yes. As you are trialling the software, any data you
store can be kept and continued with the registered version of the
software. You will not loose any data when purchasing.
The database used as the backend to your system is a Microsoft®
Access database. This database is well suited to the
software and its purpose and allows you to easily create backups,
install it easily and require little if any support from your
infrastructure provider. This makes installation, setup and
maintenance easy and efficient. The connections to and from
the database are developed in a professional manner that provides
a very stable base to build your client and job history. We
considered using Microsoft SQL server as the database, although
after much research it was easy to see that the Access database
would be very stable, suitable and efficient for its purpose.
I am a
software developer and I am looking for a "support software
package that I can use for technical support of the people that
purchase my software. Ideally, I want to record incidents,
solutions to incidents that is searchable. We are a small company
with 2 support techs and approximately 10 customers to date.
Expected growth is about 25 customers per anum. I am sure that
your software can do many things but can it do what I have asked?
Our software is easy to install and will allow you to log your
support requests and track a range of items for development, you
can create categories for you jobs, so that you can store wish
list categories or whatever you choose. There is an asset area to
the product also. You can download our software and trial it in
your organisation to see how much you like it first. You can
also build up a knowledge base of known and identified issues so
you can search for issues with answers readily available.
Currently ACANOTION Help Desk is a Windows desktop application.
The application is designed to be used by internal admin staff.
We also have additional add-on products, such as the
Web Interface, which can be used to allow your clients to
log requests directly to your Acanotion Help Desk system.
We are also looking at developing additional web interfaces for
If you receive this error, just Right Click on the Acanotion exe file and choose
Run As Administrator, and this will fix this problem for you on Windows 7 PCs.
If you have the automatic email function enabled in the
software, and you receive the above error message, this indicates
that you may have an issue with your own network settings or third
party ISP network settings. You should first check that your
username and password are the correct ones that will authenticate
to your chosen mail server. If you use an external mail
server, such as your ISP, then make sure you use the given
username for that ISP account, rather than an internal username.
You may also wish to change the timeout setting in Email
Administration to more than 10 seconds, such as 100.
If you receive this error message, we suggest you check:
- That you have appropriate permissions for all users to the
folder where the database resides;
- Make sure the server or location of the database has plenty
of disk space available. Limited disk space may cause this
- Log all users out of the system and Compact and Repair the
- Step 1 - Download the
ACANOTION Help Desk Order form and
complete your details.
- Step 2 - Complete your organisation Purchase Order.
- Step 3 - Post your completed forms with payment to:
Help Desk Software Australia Pty Ltd
PO BOX 741
Mawson ACT 2607
Currently there are 2 available options for payment.
- Option 1 - Cheque or Money Order.
Send your company or bank cheque or money order with your
completed purchase order and ACANOTION Help Desk order form.
- Option 2 - Direct Bank Deposit into Help Desk Software
Australia bank account.
You can choose to do a direct bank deposit or electronic
transfer for payment into our bank account. For this option,
please contact our sales team for our banking details.
Yes. We are pleased to offer assistance to registered
educational institutions. Please send us your requirements and we
will provide you with a quotation.
Our sales team can provide a quotation via email matching your
business requirements. For a summary of available pricing, you can
browse our purchasing page.
Paying by direct bank transfer, or sometimes known as inwards
transfer is the most effecient payment method. We say this
because the payment arrives within a day in most cases and
registration codes can be issued once payment is received.
Its easy to track and gives you the confidence of a complete
transaction within a short time frame. As soon as the
payment is received we will notify you via email to confirm its
arrival. Payment via cheque is also suitable, although
sometimes this can be delayed due to postal timeframes.
Need more help?
Need more help or have any further questions not answered here?
If so, please contact us at: support (at) helpdesksoftware.com.au