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CASE STUDIES

Government Departments and Agencies

 

Facilities and Property Managers

Do you get phone calls and emails from staff and external bodies to manage and coordinate repairs, maintenance and need to track these issues with the buildings and office space you look after? 

If so, ACANOTION Help Desk allows you to log these requests as they come in, and you can place reminders, and keep an orderly system of notes for each job.  At anytime, you can check if a client or staff member has an active or outstanding task and you can report to management on problem issues easily and quickly using the report generator.

If you would like an onsite demonstration, please contact our sales office on 0412066022 or email sales@helpdesksoftware.com.au

 

IT Help Desk

Do you get IT support phone calls and emails from staff and external bodies and need to track these issues so you know where you are at?

If so, ACANOTION Help Desk allows you to log these requests as they come in, and you can place reminders, and keep an orderly system of notes for each job.  At anytime, you can check if a client or staff member has an active or outstanding task and you can report to management on problem issues easily and quickly using the report generator.

If you would like an onsite demonstration, please contact our sales office on 0412066022 or email sales@helpdesksoftware.com.au

 

Web Managers

Are you receiving emails via your webmaster email account or handling general email and phone enquires from the public?  Do you record the emails and conversations you have with these clients?  As part of a good record keeping system and knowing what is coming in via these channels it would be a good idea to track these through an easy to use database and client management system.  ACANOTION Help Desk can do just that, helping you track these incoming requests and you can report on this throughout the year so your Executives know what type of audience and questions you receive.

If you would like an onsite demonstration, please contact our sales office on 0412066022 or email sales@helpdesksoftware.com.au

 

Coordination and Communication Teams

Do you need to provide secretariat services to your internal and external stakeholders?  Do you keep a record of what you sent and when?  Do you ever have an important ongoing request for a meeting or committee?  Do your staff share the knowledge, and know of each others tasks?  ACANOTION Help Desk can provide your team with a simple but effective way of managing all these issues and more.

If you would like an onsite demonstration, please contact our sales office on 0412066022 or email sales@helpdesksoftware.com.au

 

Project Managers

Do you have multiple projects or tasks that you are responsible for end to end completion?  Do you keep records of what you asked for, who you spoke to, what you emailed, what was requested of you?  With ACANOTION Help Desk, you will find you can manage all the contacts with clients, staff and stakeholders, all in the one application, and with minimal effort.  Each time someone emails or calls you, you can quickly bring up their details to see when and what was last discussed.  You will appear amazingly thorough and on the ball.

If you would like an onsite demonstration, please contact our sales office on 0412066022 or email sales@helpdesksoftware.com.au

 

Client Service Areas

Do you deal with clients from many areas and have multiple staff looking after these contacts?  Each time a client emails or calls, any of your staff will be able to see what the last contact with them was, and act in a professional way, as if it were them who last dealt with your valuable client!  Your staff can see the outstanding work requests, and each of your staff will be able to add progress notes or finalise the requests.  You can produce a range of reports to determine what areas of your organisation is more popular or needs extra attention. 

If you would like an onsite demonstration, please contact our sales office on 0412066022 or email sales@helpdesksoftware.com.au

 

Legal Units / teams

ACANOTION Help Desk can be very useful for you and your team by managing your case notes and progress on clients work.  It will make it easier for your legal teams to keep track of the latest developments in each case.  You can also re-assign tasks to the specialist area in your team, who can do that task and re-assign the job back to the case manager.

If you would like an onsite demonstration, please contact our sales office on 0412066022 or email sales@helpdesksoftware.com.au

 

Let us know how you use our software

Submit your comments and feedback in support of ACANOTION Help Desk.  The team at Help Desk Software Australia are grateful to hear your success stories and positive feedback.  Please write to us and tell us how you have made use of ACANOTION Help Desk and provide us with another customer testimony - thank you for your support.

Let us know how you use our software -email to: casestudy@helpdesksoftware.com.au

Or write to us: PO BOX 741, MAWSON, ACT 2607, Canberra AUSTRALIA

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Site last updated: 02 January, 2015