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CASE STUDIES

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Small and Medium Business (SMEs)

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Are you from any of these sectors?

 

Case Study - Westover Group, UK

Being the IT manager for Westover Group in the UK. I was looking for a call logging software to list various requests from our 10 dealers. We are getting around 30 calls a day.

I tried various programmes available from the internet and came across ACANOTION.

What attracted me to ACANOTION was how simple the layout was without having complicated looking screens. This made it a very simple task of training my staff and being able to try it straight away.

We have been using ACANOTION for about a year now and it has been a life saver. Very easy to use and keeps myself, my staff and clients informed all the time. There are some amazing additions to just a call logging software like automatic emailing clients when opening and closing jobs, a fixed asset register and a useful knowledge base.

The stability and reliability of the software has been excellent we have had no systems problems at all over the last year. The response from the help desk when required with regards to usage has been very prompt and helpful.

I would defiantly recommend ACANOTION help desk software to anybody looking to control requests from external software as well as managing there own jobs and projects.

Should you require any further information please do not hesitate to contact me it @ westovergroup.co.uk

Marc Guillaume
Group IT Manager
Westover Group
 

Are you from any of these sectors?

The following is a list of business areas that would benefit from using ACANOTION Help Desk:

  • Air conditioning sales & service enquires
  • Appliance repairers
  • Alarm servicing
  • Audio Visual installers and service
  • Automotive repair, parts and services
  • Biomedical services
  • Burglar alarm installers and service
  • Business Development Managers
  • Car dealerships
  • Care homes
  • Civil Engineers and services
  • Clubs and Pubs
  • Clothing Manufacturers
  • Clothing repairs and services
  • College and university maintenance
  • Community based support services
  • Community outreach services & counselling
  • Computer service & support
  • Construction and site development services
  • Dental equipment service
  • Design & manufacture of oilfield, airline, defence, & power generation equip
  • Digital and reprographic solutions & service
  • Distilleries
  • Door and window installers
  • Dry cleaning and laundry equipment
  • Electrical contractors
  • Electricians and Electrical business
  • Electronic equipment repair and installation
  • Environmental services
  • Eyewear product services
  • Facilities Managers
  • Family Medical Centres
  • Fire alarm systems and installers
  • Fencing contractors and business
  • Food and beverage equipment service
  • Freight and Logistics companies
  • Furniture manufacturing and support
  • General contracting
  • Government, Local and National
  • GPS repair and rental
  • Haulage, warehousing, & logistics service
  • Heating oil dealers
  • Home construction
  • Hospitals and Health care centres
  • ISP services, web hosting providers, internet business solutions
  • IT solutions and consulting
  • Imaging and copying services
  • Lawn and landscape maintenance
  • Locksmiths
  • Logistics companies
  • Manufacturers of all products
  • Manufacturers of Kitchens
  • Machine tool distributor & service
  • Machined & processed wood products sales & service
  • Marine craft repair and service
  • Medical equipment service
  • Medical research companies
  • Musical instrument service
  • Networking support & service
  • Noise & vibration testing & product development
  • Occupational Health and Safety managers
  • Office machines sales and service
  • Pay TV and satellite services
  • Plumbing business and services
  • Property management
  • Public relations and communications
  • Recycling waste equipment manufacturing
  • Road Services and road user clubs
  • Road Management programs and schedulers
  • Retail home theatre & DVD servicing
  • Retirement home facilities maintenance
  • Roofing windows siding exteriors service
  • Safety & first aid services
  • Sales Managers and Sales staff
  • Security, entertainment, communications solutions for business and home
  • Signs, graphics, & vehicle lettering
  • Small engine repair
  • Solar electricity equipment service
  • Steel and pipe services
  • Surveying services
  • TAFE and Higher Education Institutes
  • Telephone repair
  • Tour bus scheduling
  • Travel service
  • University and College maintenance areas
  • University and College IT and support areas
  • Vacuum cleaners service
  • Water driven dispensers service
  • Water system equipment service
  • Website design & publishing service
  • Website Managers

Let us know how you use our software

Submit your comments and feedback in support of ACANOTION Help Desk.  The team at Help Desk Software Australia are grateful to hear your success stories and positive feedback.  Please write to us and tell us how you have made use of ACANOTION Help Desk and provide us with another customer testimony - thank you for your support.

Let us know how you use our software -email to: casestudy@helpdesksoftware.com.au

Or write to us: PO BOX 741, MAWSON, ACT 2607, Canberra AUSTRALIA

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Site last updated: 02 January, 2015